1. COMPLAINT TIME LIMIT
Clients must report any issue with leads within 24 hours of receiving the data. Complaints after this period will not be considered.
2. COMPLAINT FORMAT
All complaints must be submitted in the Excel response sheet format provided by the company with lead-wise response status and remarks.
3. VERIFICATION PROCESS
Galaxy Connect will verify the submitted responses through internal verification methods before approving any replacement or refund request.
4. REPLACEMENT POLICY
If a lead is verified as invalid such as wrong number, duplicate entry, or irrelevant inquiry, the company will first provide replacement leads.
5. REFUND ELIGIBILITY
Refund will only be considered if the verified lead accuracy is below 30% and replacement leads cannot be provided.
In such cases the client may receive up to 80% refund of the total payment.
6. NON-REFUNDABLE CASES
Refund will not be applicable if:
- Leads are not verified within 24 hours
- Client fails to submit the required Excel response sheet
- Leads were not properly contacted or verified by the client
7. FINAL DECISION
All verification results, replacements, and refunds are subject to the final decision of Galaxy Connect.
8. REFUND PROCESSING TIME
Approved refunds, if applicable, may take 5 to 7 business days to process.